VP of Loan Operations

Overview: The Vice President of the Loan Operations Department at St. Johns Bank is a key leadership role responsible for overseeing the efficient and compliant operation of the loan processing and servicing functions. This role encompasses managing department staff, administering the loan documentation system, managing the integrity of the document imaging system, ensuring organizational and regulatory compliance with federal and state banking laws, policy development, budgeting, and participation in senior management planning initiatives.

Key Responsibilities:

1. Staff Management - 15%

• Supervise and lead a team of loan processors and loan servicers
• Manage the loan processing activities, including application review, underwriting, documentation, and closing processes
• Monitor workflow and allocate resources effectively to meet processing deadlines
• Oversee the Loan Servicing Department staff to ensure efficient operations
• Conduct hiring, training, performance reviews, and coaching for department staff
• Foster a collaborative and productive work environment to achieve department goals and service customers effectively

1. Loan Documentation System Administration - 30%

• Administer the LaserPro loan documentation system, including testing releases and managing document creation and updates.
• Ensure accuracy and compliance of loan documents and standard loan products within LaserPro
• Process and scan insurance policies, renewals, and cancellations for 1-4 family dwellings and consumer-titled vehicles into Synergy.
• Review documents scanned into Synergy by department staff to ensure accuracy and integrity of data
• Verify that all documents scanned into Synergy are indexed correctly

1. Regulatory Compliance - 35%

• Oversee HMDA-LAR reporting, ensure accurate entry of loans on HMDA-LAR, and annual submission of the HMDA-LAR report
• Ensure compliance with all organization policies and procedures and relevant federal and state banking regulations, including but not limited to Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending laws
• Maintain and update early disclosures required by regulation, including ARM and HELOC application disclosures, mortgage and HELOC application packets, and commercial loan application disclosures
• Prepare required reports or documentation for compliance or regulatory purposes
• Stay updated on regulatory changes and industry best practices related to loan processing and servicing.
• Implement policies, procedures, and controls to mitigate compliance risks and maintain audit readiness.

1. Policy and Procedure Development - 5%

• Develop or update policies and procedures for loan processors and loan servicers to ensure efficiency and compliance with regulatory requirements

1. Budget Management - 5%

• Develop and manage the budget for the Loan Operations Department, ensuring optimal resource allocation and cost-effectiveness
• Review, approve, and submit all departmental invoices to Accounting for payment

1. CRA Compliance - 5%

• Update the CRA public file and submit CRA policy updates to the Board of Directors annually

1. Cross-Functional Collaboration - 5%

• Collaborate with other departments, such as lending, credit risk management, and audit/compliance, to streamline processes and resolve issues
• Participate in cross-functional projects and initiatives to support the bank's strategic objectives.

Qualifications:

• Bachelor's degree in a relevant field, minimum of 4-5 years of related work experience in loan operations or a similar role within the banking industry, or equivalent combination of education and experience
• Previous management experience required
• Strong understanding of loan documentation systems, preferably LaserPro
• Experience with Jack Henry systems strongly preferred
• Familiarity with Synergy preferred
• Working knowledge of federal and state banking laws and regulations, including HMDA and CRA requirements
• Excellent leadership, communication, and people skills
• Ability to prioritize tasks, meet deadlines, and adapt to changing regulatory environments

ADA Requirements:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. Grasping, repetitive hand movement and fine coordination are required in using a computer keyboard. Near, far, and color vision is used in reading documents and in using the computer. Hearing and speaking are required when providing phone and face-to-face service. The need to lift, drag and push files, paper, and documents weighing up to 25 pounds also is required. The incumbent often juggles multiple tasks, works under pressure of deadlines and with frequent interruptions.

St. John Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC

Current Openings for VP of Loan Operations Jobs at St. Johns Bank