St. Johns Bank

Call Center Representative Jobs at St. Johns Bank

Call Center Representative Jobs at St. Johns Bank

Sample Call Center Representative Job Description

Call Center Representative

Purpose of Position: The Call Center is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manager.

Basic Responsibilities:

  • Provide exceptional customer service oriented telephone and email support activities to customers and Bank personnel by appropriate follow through and researching and exploring appropriate solutions, including:
  • Respond to general inquiries regarding depository and loan accounts, CD, IRA, ODP, safe deposit, stop payments, ATM / Visa Check cards, and on-line banking;
  • Hot card and activate ATM/Visa cards;
  • Process stop payment orders;
  • Initiate changes of address and other customer requests or authorizations;
  • Close customer accounts as requested or directed;
  • Process on-line banking enrollments; and
  • Process credit verifications
  • Promote various marketing campaigns; explain features and benefits; identify and act upon potential cross sell opportunities.
  • Maintain a proficient knowledge of applicable banking rules and regulations; follow policies and procedures; complete administrative tasks correctly and on time.
  • Assist in special projects and tasks for the department as directed.
  • Assume responsibility for various department functions in the absence of co-workers or in overload situations to include cross-training regarding Call Center administrative duties to back up the Call Center Manager such as reports, rate changes, and BSA functions.
  • Other duties as assigned.

St. John Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC


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